Welcome to Emiroglu Motorhomes. These Terms & Conditions govern your access to and use of our website, products, services, and communications. By visiting our website, contacting us, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or proceed with any purchase.
Emiroglu Motorhomes is engaged in the sale and supply of motorhomes, caravans, camper vans, travel trailers, and related recreational vehicles. Product availability may change at any time without prior notice.
All product listings, vehicle details, specifications, descriptions, prices, and availability are subject to confirmation by our team before a sale is finalized.
3. Product Information
We aim to provide accurate and up-to-date information regarding all vehicles listed on our website or shared through our sales channels. However:
Product descriptions, features, dimensions, mileage, equipment, and specifications may vary depending on the manufacturer, model year, or prior ownership history
Some vehicles may be pre-owned and may show normal signs of use, age, or wear
Images are provided for reference and may not always reflect every detail of the vehicle
Availability is not guaranteed until confirmed by Emiroglu Motorhomes in writing
Customers are encouraged to request complete details, additional photos, videos, or clarification before making a purchase.
4. Orders and Purchase Confirmation
An inquiry, quotation, invoice, reservation, or communication with Emiroglu Motorhomes does not automatically constitute a binding sale unless the order has been formally accepted by us.
A sale is considered confirmed only when:
The vehicle is available
The customer’s payment or deposit has been received and verified
Both parties have agreed on the purchase terms
Emiroglu Motorhomes has issued a confirmation of sale or written approval to proceed
We reserve the right to refuse or cancel any order at our discretion if there is a pricing error, stock issue, payment concern, legal restriction, or incomplete customer information.
5. Pricing and Payments
All prices provided by Emiroglu Motorhomes are subject to change without notice unless confirmed in writing.
Prices may or may not include additional charges such as:
Shipping and freight costs
Export documentation fees
Customs duties and import taxes
Storage, insurance, inspection, or handling charges
Bank transfer fees or currency conversion charges
Accepted payment methods may include bank transfer and other payment methods approved by Emiroglu Motorhomes. Orders may only proceed once payment has been received and cleared.
6. Deposits and Reservations
To reserve a vehicle, customers may be required to pay a deposit or advance payment. By making a reservation payment, the customer acknowledges that the vehicle may be removed from active sale and held for a limited period.
Deposits may be non-refundable, especially where vehicle preparation, export arrangements, documentation, or order processing has already begun. Any refund decision regarding a deposit will depend on the specific agreement made at the time of sale.
7. Shipping, Delivery, and Export
Emiroglu Motorhomes may assist with local delivery, export arrangements, or shipment coordination depending on the destination and agreement with the customer.
Delivery and shipping times are estimates only and may be affected by:
Transport company schedules
Port operations
Customs clearance procedures
Weather conditions
Regulatory inspections
Delays outside our control
We are not liable for delays caused by third-party shipping companies, customs authorities, border controls, force majeure events, or any event beyond our reasonable control.
8. Buyer Responsibility
Customers are responsible for ensuring that the product they intend to purchase meets their requirements and complies with the import, registration, licensing, and road-use laws of their destination country or region.
The buyer is also responsible for:
Providing correct shipping and contact information
Reviewing all vehicle details before purchase
Checking customs, import, tax, and registration requirements
Ensuring timely payment according to the agreed terms
Inspecting the vehicle upon delivery and reporting any issue promptly
9. Inspection and Acceptance
Customers are encouraged to inspect the vehicle, request detailed documentation, and ask questions before completing a purchase.
Upon delivery or collection, the customer should inspect the vehicle and notify Emiroglu Motorhomes of any major issue within the period stated in our Refund and Returns Policy. Failure to report an issue within the applicable time may be treated as acceptance of the vehicle in its delivered condition.
10. Refunds and Returns
Refunds, returns, and exchanges are subject to our Refund and Returns Policy. Customers should review that policy carefully before making a purchase.
Approval of any refund or return is at the sole discretion of Emiroglu Motorhomes and depends on the specific circumstances of the transaction.
11. Website Use
By using our website, you agree:
Not to misuse the website or attempt unauthorized access to any part of it
Not to use our content, images, text, branding, or listings for unlawful or misleading purposes
Not to submit false information, fraudulent inquiries, or misleading payment details
To use the website only for lawful business or personal purposes related to our services
We reserve the right to restrict or terminate access to the website if misuse, abuse, or suspicious activity is detected.
12. Intellectual Property
All content on the Emiroglu Motorhomes website, including text, logos, graphics, product descriptions, layout, and branding, is the property of Emiroglu Motorhomes or used with permission where applicable.
No content may be copied, reproduced, republished, distributed, or used for commercial purposes without prior written permission from Emiroglu Motorhomes.
13. Limitation of Liability
To the fullest extent permitted by law, Emiroglu Motorhomes shall not be liable for any indirect, incidental, special, or consequential loss arising from:
Use of or inability to use our website
Delays in delivery or shipment
Third-party transportation or customs issues
Product use after delivery
Inaccuracies caused by manufacturer changes, previous ownership, or information supplied by third parties
Business interruption, loss of profits, or loss resulting from import or registration complications
Our liability, where applicable, shall not exceed the amount actually paid to us for the relevant product, unless otherwise required by law.
14. Force Majeure
Emiroglu Motorhomes shall not be held responsible for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, customs delays, war, government restrictions, supply chain interruptions, or communication failures.
15. Privacy
Your use of our website and communications with us may involve the collection of certain personal or business information necessary to respond to inquiries, process orders, and provide support. Please review our Privacy Policy for more details on how we handle such information.
16. Changes to Terms
Emiroglu Motorhomes reserves the right to update, revise, or change these Terms & Conditions at any time without prior notice. Updated terms become effective once published on our website.
Customers are encouraged to review this page regularly before making a purchase or using our services.
17. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in Turkey, unless otherwise agreed in writing between the parties.
18. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
